We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at elodieevies@outlook.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at elodieevies@outlook.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at elodieevies@outlook.com.

At Elodie & Evie’s Boutique, we strive to deliver your order as quickly and safely as possible. Please review our shipping policy below for details on how we handle your orders.

Shipping Timeframe

All orders are processed within 1-2 business days. Once processed, please allow 12 to 15 business days for your items to arrive at your doorstep. While we do our best to meet this timeframe, please note that shipping times may vary due to factors beyond our control, such as carrier delays or holidays.

Shipping Costs

We offer standard shipping rates, which will be calculated during checkout based on your delivery address. We aim to keep our shipping costs affordable, ensuring you get your order without any surprises.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey. If you have any questions or concerns about your order, please feel free to contact us at elodieevies@outlook.com.

Shipping Restrictions

Currently, we only ship within selected countries. We do not offer international shipping at this time. Please check back soon as we plan to expand our shipping services.

Processing Times

Please note that while we aim to process orders quickly, certain times of year (such as holidays) may cause delays in order fulfillment. We appreciate your patience and understanding.

Missing or Damaged Items

If you believe your order is missing or damaged during shipping, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

Thank you for shopping at Elodie & Evie’s Boutique! We appreciate your business and are here to ensure your shopping experience is smooth and enjoyable. If you have any questions, don’t hesitate to reach out to us at elodieevies@outlook.com.