Frequently Asked Questions
What is the processing time for my order?
All orders are processed within 1-2 business days. Once your order is processed, it will be shipped and should arrive within 12-15 business days. You will receive a shipping confirmation with tracking details once your order is on its way.
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your order's progress. If you have any issues with tracking, feel free to contact us at elodieevies@outlook.com.
What is your return policy?
We want you to love your purchase! If you're not satisfied, you can return items within 30 days of delivery. Please ensure products are unworn, unwashed, and in their original condition.
How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team at elodieevies@outlook.com. We will do our best to respond to your inquiries within 24-48 hours.
Do you offer discounts or promotions?
From time to time, we offer special discounts and promotions. To stay updated on the latest offers, be sure to subscribe to our newsletter and follow us on social media!
What types of payment do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also offer payment options via PayPal. At checkout, you’ll be able to choose your preferred payment method.
Is my personal information secure?
Absolutely! We value your privacy and use industry-standard encryption to protect your data. Check out our Privacy Policy for more details.
How can I subscribe to your newsletter?
To subscribe to our newsletter, simply enter your email address in the subscription box at the bottom of our homepage or any of our product pages. You’ll receive updates on new arrivals, special sales, and exclusive promotions!
How can I stay updated on new arrivals?
Subscribe to our newsletter and follow us on our social media channels to be the first to know about new arrivals, special promotions, and fashion tips!